Privacy Policy

DATA PROTECTION & PRIVACY STATEMENT

Document Updated: April 03, 2025

This statement explains how Impacto handles your personal data when you engage with our business. It covers all interactions through:

• Our main website (https://www.impactoautomation.com.au) and any affiliated sites
• Direct communications, promotional activities, and business events

Have questions? This document outlines your data rights and our practices. Should you disagree with our approach, we ask that you refrain from using our services. For clarification, please email us: impactoautomation.ai@gmail.com.

ESSENTIAL INFORMATION OVERVIEW

Here's a quick guide to our data practices (detailed explanations follow in later sections):

• Data we collect: We gather information you directly provide plus certain automatic technical data when you visit our site.
• Handling sensitive information: Our business doesn't collect or store sensitive personal details.
• Third-party information sources: We sometimes supplement our records with data from business directories, partners, and social platforms.
• Your data's purpose: We use your information to deliver services, enhance user experience, communicate with you, maintain security, and meet legal requirements.
• Who sees your information: Your data is shared only in limited circumstances with specific business associates.
• Your data protection rights: Australian law provides specific protections regarding your personal information.

DATA WE GATHER

Information You Provide

When you reach out to us, request information, or engage with our services, you may voluntarily share:

• Contact details (name, phone, email)
• Professional details (workplace, role, industry)
• Business needs and project requirements
• Physical location information
• Other details relevant to our business relationship

We expect that all details you provide are accurate and current. Please inform us of any changes.

Automatically Collected Technical Data

Our website systems automatically gather certain technical details, including:

• Device specifications and browser information
• Website interaction patterns (pages viewed, features used)
• Network identifiers and approximate location
• Referring websites and search terms
• System performance data

This information helps maintain website functionality, analyze usage patterns, and improve our digital presence.

External Information Sources

To enhance our business records and provide more relevant service, we might obtain additional information from:

• Commercial databases
• Strategic partners
• Professional networks
• Digital analytics providers

This supplementary information helps us better understand business needs and market trends.

HOW WE USE YOUR INFORMATION

Your data serves several important business functions:

• Service delivery: Creating and implementing the custom automation solutions and workflow improvements you've requested.
• Client communications: Addressing your questions and providing necessary technical support.
• Business development: Sharing relevant updates, insights, and offers about our services (with easy opt-out options).
• Experience personalization: Tailoring website content and communications to your specific business interests.
• Regulatory compliance: Meeting our obligations under Australian business and privacy laws.

All data processing activities have appropriate legal basis, whether contractual necessity, legitimate business interest, or explicit consent.

CIRCUMSTANCES OF DATA SHARING

We limit sharing your information to specific business scenarios:

• Organizational changes: During company restructuring, acquisitions, or similar business transitions, certain data may be transferred as part of business assets.
• Service partners: Trusted technology and service providers who help us deliver our solutions may access relevant information under strict confidentiality provisions.
• Website analytics: We employ standard analytics tools like Google Analytics to understand usage patterns. You can disable analytics tracking through your browser settings or opt-out mechanisms provided by these services.

DIGITAL TRACKING TECHNOLOGIES

Our website employs industry-standard technologies like cookies and tracking pixels to improve functionality and gather usage statistics. These tools help remember your preferences, understand site usage, and enhance performance.

You can manage these technologies through your browser settings. Specific details about the tracking technologies we use are available upon request.

INFORMATION RETENTION PERIOD

We maintain your information only for the time necessary to:

• Fulfill our service commitments
• Maintain our business relationship
• Comply with financial and legal record-keeping requirements

Once the business purpose expires, we securely erase or anonymize your information. If technical constraints prevent immediate deletion (such as backup systems), we isolate that data until permanent removal is possible.

AGE RESTRICTIONS

Our business services target professional organizations and are not designed for individuals under 18. We don't knowingly collect information from minors. By engaging with our services, you confirm you're at least 18 years old.

If we discover we've inadvertently collected data from anyone under 18, we promptly remove such information. If you become aware of any data we may have collected from children under age 18, please contact us at impactoautomation.ai@gmail.com.

YOUR CHOICES AND RIGHTS

Consent Management

If your data is processed based on consent, you may revoke that permission anytime by contacting us. This withdrawal doesn't affect previous processing but prevents future use of your data for consent-based activities.

Communication Preferences

You can stop receiving our marketing materials by:

• Sending a request to impactoautomation.ai@gmail.com

TRACKING PREFERENCE SIGNALS

While modern browsers offer "Do Not Track" (DNT) settings, no universal standard exists for respecting these signals. Currently, our website doesn't modify data collection when detecting DNT signals, but we'll adopt appropriate practices when industry standards emerge.

AUSTRALIAN PRIVACY FRAMEWORK

As an Australian business, we adhere to the Privacy Act 1988 and follow Australian Privacy Principles. This legislation grants you the right to:

• Access your personal information in our systems
• Request corrections to inaccurate records
• File complaints with the Office of the Australian Information Commissioner regarding privacy concerns

Should you choose to withhold certain information, we may be unable to:

• Provide specific automation solutions
• Tailor recommendations to your business needs
• Address your technical inquiries effectively

STATEMENT UPDATES

We periodically review and revise this document to reflect changes in our business practices and legal requirements. Updated versions will appear on our website with a revised date.

For substantial changes, we'll provide notification through website announcements or direct communication. We recommend reviewing this statement periodically.

CONTACT DETAILS

For privacy inquiries or concerns, please reach us through:

Email: impactoautomation.ai@gmail.com

Website: www.impactoautomation.com.au