Terms & Conditions

PROTECTING YOUR INFORMATION

Effective as of: April 03, 2025

At Impacto, we value your privacy and are committed to safeguarding your personal information. This document outlines our practices regarding the collection, use, and protection of your data when you interact with our business through our website (https://www.impactoautomation.com.au) or engage with our services, marketing communications, and events.

If you have questions after reviewing this information, please reach out to our team at impactoautomation.ai@gmail.com. Your continued use of our website and services indicates your acceptance of these practices. If you disagree with our approach to handling your information, we respectfully ask that you discontinue using our services.

KEY INFORMATION AT A GLANCE

• The data we gather: We collect information you provide directly to us and certain data automatically generated when you use our website.
• Your sensitive data: We do not collect or process sensitive personal information.
• External information sources: We may enhance our records with data from public sources, marketing partners, and social platforms.
• How we utilize your information: We use your data to deliver our services, enhance your experience, communicate with you, ensure security, and fulfill legal obligations.
• Data sharing practices: Your information is shared only in specific circumstances with selected partners.
• Your privacy protections: Australian privacy law provides you with specific rights regarding your personal information.

THE INFORMATION WE COLLECT

Data You Provide

When you express interest in our automation solutions or contact us, you may voluntarily share information including:

• Your name and contact details
• Professional information (company name, position)
• Business requirements and challenges
• Postal address
• Other information relevant to your inquiry

We ask that all information you provide be accurate and current. Please notify us of any changes to ensure we maintain correct records.

Automatically Generated Data

Our systems automatically collect certain technical information when you visit our website, including:

• Technical details about your device and browser
• How you interact with our website (pages viewed, features used)
• IP address and general location data
• Referring websites and search terms
• System activity information

This technical data helps us maintain website security, analyse usage patterns, and improve our service.

Information From External Sources

To provide more relevant services and communications, we may obtain information about you from:

• Industry databases
• Marketing collaborations
• Social media platforms
• Data providers

This may include professional details, contact information, and business intelligence that helps us better understand your needs.

HOW WE USE YOUR INFORMATION

We process your data for several business purposes:

• Service delivery: To provide the automation solutions, workflow optimization, and consulting services you request.
• Customer support: To answer your inquiries and resolve any issues you encounter.
• Business communications: To share relevant information about our services, industry insights, and special offers (with opt-out options always available).
• Website optimization: To enhance your browsing experience and showcase relevant content.
• Legal compliance: To fulfill our obligations under applicable laws and regulations.

We only process your information when we have a legitimate business reason or your consent to do so.

INFORMATION SHARING PRACTICES

We limit the sharing of your personal information to specific situations:

• Corporate transactions: During business restructuring, mergers, acquisitions, or asset sales, information may be transferred to relevant parties.
• Service providers: Trusted vendors who help us deliver our services may access necessary information under appropriate confidentiality protections.
• Analytics providers: We use tools like Google Analytics to understand website usage patterns. You can opt out of analytics tracking by adjusting your browser settings or using Google's opt-out tools.

WEBSITE TECHNOLOGIES

Our website uses standard technologies like cookies, pixels, and similar tools to enhance your browsing experience and collect usage data. These technologies help us remember your preferences, understand how our website is used, and improve its functionality.

You can manage cookie preferences through your browser settings. More details about specific cookies used on our site are available upon request.

DATA RETENTION

We keep your information only as long as needed to deliver our services, support your ongoing business relationship, or fulfill legal requirements. When information is no longer needed for its original purpose, we securely delete or anonymize it.

If technical constraints prevent immediate deletion (such as in backup systems), we securely isolate the data until permanent deletion is possible.

AGE RESTRICTIONS

Our services are designed for business professionals and are not intended for individuals under 18 years old. We do not knowingly collect information from minors. By using our services, you confirm that you are at least 18 years of age.

If we discover we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

YOUR RIGHTS AND CHOICES

Managing Your Consent

If we're processing your data based on your consent, you may withdraw that consent at any time by contacting us. This withdrawal won't affect the lawfulness of processing conducted before you withdrew consent.

Marketing Communications

You can opt out of our marketing communications by:

• Emailing us at impactoautomation.ai@gmail.com

BROWSER TRACKING SIGNALS

While some browsers offer "Do Not Track" (DNT) signals, there isn't yet a universal standard for responding to these signals. We currently do not alter our data collection practices when we detect a DNT signal but will adopt appropriate standards if they are established in the future.

AUSTRALIAN PRIVACY PROTECTIONS

As an Australian business, we comply with the Privacy Act 1988 and adhere to the Australian Privacy Principles. Under this legislation, you have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Lodge complaints with the Office of the Australian Information Commissioner if you believe we've breached privacy principles

If you choose not to provide certain information, we may be unable to:

• Deliver specific services you've requested
• Provide appropriate solutions for your business needs
• Respond effectively to your inquiries

UPDATES TO THIS DOCUMENT

We periodically review and update this document to reflect changes in our practices and legal requirements. Updated versions will be posted on our website with a revised effective date.

For significant changes, we'll provide notice through our website or direct communication. We encourage you to review this document periodically to stay informed about how we protect your information.

CONTACT INFORMATION

For questions about your privacy or this document, please contact us:

Email: impactoautomation.ai@gmail.com