Intelligent Automation for SMEs: Combining AI & RPA for Powerful Efficiency

Robotic Process Automation (RPA) is great at clicking buttons, but it stumbles on unstructured data and exceptions. Marry RPA with AI and you create "intelligent automation" capable of reading invoices, making decisions, and completing workflows end-to-end—perfect for resource-strapped SMEs.

Why AI + RPA Beats Either Alone

Handle Any Data Type – OCR for scanned PDFs, NLP for emails, vision models for images.
Smart Exception Routing – AI triages anomalies; humans only step in when critical.
Continuous Learning – Models improve over time, boosting ROI.

For architecture diagrams and pricing, visit Impacto Automation's Automation-Services hub.

Step-by-Step Implementation

Identify Painful, Repetitive Tasks – Invoice processing, employee onboarding, customer credit checks.
Build RPA Skeleton – Automate the clicks and data transfers.
Layer AI Capabilities – OCR to extract fields, classification models to decide next steps.
Monitor & Improve – Capture metrics: cycle time, accuracy, bot utilisation.

Metrics That Matter

KPI	Baseline	Target
Processing time per invoice	6 min	<1 min
Human touchpoints	3	0-1
Error rate	2.4 %	<0.5 %

Case Study

A Sydney accounting firm automated 80 % of its AP workflow. Outcomes:

68 % labour cost reduction
99.2 % data-entry accuracy
Payback in 4.7 months

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Intelligent Automation for SMEs: Combining AI & RPA for Powerful Efficiency